News

Check back here regularly to find out what's going on at Club La Santa and ITSO.

21st October 2020: Deferred Re-Opening Date CLS

Club La Santa has announced that the re-opening date of the resort has been deferred to 1st December 2020. Sports Tours will contact you if you are affected by this. 

12th October 2020: Reminder AGM 25th October 2020

A reminder that the ITSO (UK) AGM  will take place in less than two weeks.  The ITSO International Board had a good meeting with Club La Santa Management and we are looking forward to seeing as many of you as possible at our AGM via Zoom. It's not too late to join us! If you are unsure about how to use Zoom and would like some support, or to test out using it, then please contact us via email and quote your ITSO membership number.   

2nd October 2020: Change to the re-opening date of CLS

So sorry to disappoint you, but the planned re-opening date has been deferred to 3rd November 2020.  Those of you affected by this change will be contacted by Sports Tours in due course.

26th September 2020: Notice of the 2020 AGM

Notice of the AGM has been issued via e-mail (MailChimp). Details and the relevant documents can be found in the Members' Area.  If you were a member of ITSO (UK) during the year 1st September 2019 to 31st August 2020 and have not received notice of the AGM then please, in the first instance, check your junk mail box.  Then contact Courtney, our membership secretary, to check whether we hold correct contact details for you.

We look forward to seeing as many of you as possible at our first virtual AGM.

Kaylee - Chair ITSO (UK) 

22nd September 2020: Delay to the re-opening of Club La Santa

Club La Santa has delayed the re-opening of the resort to mid-October.

For more information see the Club La Santa website 

16th September 2020: The New Running Track is Complete!

Club La Santa has been busy with renovations whilst it has been closed. The new running track is complete.  Watch the video here  If you look closely you will see that the Sports Booking building has been demolished and see the new number one court.

3rd September 2020: New Re-opening Date

Club La Santa has announced the expected re-opening date as 30th September 2020. See the Club La Santa website

26th August 2020: AGM Sunday 25th October 2020 - A Major Change

Please check the AGM section in the Members' Area to find out about the major change for this year.  This includes a change to the date of the AGM.

26th August 2020: Service Fees 2021

The service fees for next year can be found on the Downloads (Public Page)

23rd August 2020: Information about improvements at the resort

For the latest news on renovations and improvements at Club La Santa please click here

21st August 2020: Change to re-opening date at Club La Santa

It was announced today on Instagram, Facebook, and the Club La Santa website that the re-opening of the resort has been postponed. Mid-September has been given as the anticipated new opening date.  Please see the Club La Santa website for more detail. If you have a timeshare booking for late August/early September 2020 and you have not heard from Sports Tours then please contact Kathryn at Sports Tours

12th August 2020: Sports Booking returns to its original location!

As part of the improvements to the stadium the Sports Booking building has been demolished.  Sports Booking has returned to its original location inside the complex.  It has undergone a full renovation. Photos to follow.

12th August 2020: News for soon to arrive guests!

The regional government of the Canary Islands has taken out insurance for tourists. The insurance covers the return flight home, the quarantine accommodation, and the medical costs related to COVID-19. 

Also, the Cabildo has launched a real time website on the status of COVID-19 and the cases on the island.  Lanzarote has a particularly low infection rate, with only 11 infected people. Follow the official   information about Coronavirus on Lanzarote here: 

https://www.lanzarotecovid19.com/en/

This information was taken from the Facebook page of Club La Santa Lanzarote

19th June 2020: Change to re-opening date of Club La Santa

Club La Santa has announced that it will bring forward the opening date by 1 day to Thursday 27th August.  Please note that travel from Britain is subject to Foreign Office travel advice click here and flight operators opening routes from Britain to Lanzarote.

9th June 2020: Announcement by Club La Santa via Facebook

The Facebook page Club La Santa UK & Ireland has recently made this announcement regarding the earliest re-opening of Club La Santa:

Facebook Club La Santa UK & Ireland

8th June 2020: Lifting of the Estado de Alarma in Spain

You may have read that the Spanish Government is planning to lift the 'Estado de Alarma' (State of Emergency) on 21st June.  Provided that their is no immediate resurgence in COVID-19 cases then this will go ahead on 21st June. 

Where refunds have been requested by timeshare owners these will be processed within 60 days from 21st June.  Please be patient.  Although many restrictions have been lifted social distancing and other measures are still in place, so businesses here in the UK and in Spain are not working at full capacity. 

As timeshare owners our contracts are with Club La Santa, a company registered in Spain, and not with Sports Tours, which is UK registered.  Please be respectful to Kathryn at all times.  Thank you

4th June 2020: News from Club La Santa via Facebook

This link gives information and some photographs of tennis court 10 from Facebook Club La Santa Lanzarote  It looks good!

4th June 2020: Timeshare Calendar - Guide Only

We have received several requests for an extension to the current timeshare calendar which expires at the end of 2020.  We have produced a calendar up to and including 2032 which can be used as a guide only.  Club La Santa has not validated the calendar so there could be errors.  Sports Tours issues a calendar only 1 year in advance.  For planning a holiday more than one year in advance, or for purchasing an apartment week for a specific date please confirm the dates with Sports Tours or Club La Santa BEFORE making any payments/purchases as ITSO will not be held responsible for any losses incurred as a result of erroneous data in the calendar. 

22nd May 2020: Newsletter Error 

The date of the AGM given in the newsletter is incorrect.  The AGM will take place the weekend of 17/18th October.

22nd May 2020:Update from Club La Santa & UK Newsletter

UK members will shortly receive a Newsletter from the UK committee.  This will outline what is happening at Club La Santa, details around its re-opening, and an idea for the 2020 AGM.  If you are a paid up member of ITSO (UK) and you have not received any communications from us via MailChimp then please contact the Membership Secretary, Courtney Gunn.  You may need to update your details

19th May 2020: What's happening at Club La Santa

Work is being carried out at the resort whilst it is not open for business.  The leisure pool is being repainted and the works scheduled for the stadium are underway.  The track has been lifted, Sports Booking demolished, the steps/seating have been removed from tennis court 10, and an area has been created for the CrossFit training.  Walls are being built between the pairs of tennis courts.  Planning permission for the new Reception building has not been granted yet but Club La Santa has decided to start work on 'La Rambla' from the stadium to the mini-golf. there has also been some refurbishment of some apartments, and the small sports shop in the square has been gutted.  

18th May 2020:Update from Club La Santa

There is no further news regarding the payment of Service Fees for future weeks.  A refund will only be offered if Club La Santa is closed for business.  Therefore, if timeshare owners make a payment and are unable to travel for any other reason than that the resort is closed then the normal cancellation policy will apply.  This means that if you are unable to get a flight, or if travel from the UK is not permitted, but Club La Santa is open for business you will lose the service fee paid.

ITSO has tried to obtain an assurance from CLS that in such circumstances TSOs will be able to have the service fees paid reallocated to another week they own - either later in 2020, or the same weeks in 2021. However, this assurance has not been provided.  We hope to be able to give you some positive news soon.

17th April 2020:Update from Club La Santa UK and Ireland Facebook

This is taken from a post made today on Facebook by Club La Santa UK and Ireland:

Dear guest,
As you may already be aware the UK Government has extended its national lockdown for a further three weeks due to COVID-19, this includes all non essential travel.
If you have a booking with us from now until the 7th May, this will mean unfortunately your upcoming booking with us and has been affected.

If you have a booking with us from the 27th April – 7th May shortly you’ll receive an email update from the team with more details on how to amend or cancel
your booking.

Club La Santa UK and Ireland are focused purely on our customers needs at this time and we are committed to ensuring you have all the correct information to enable you to make informed decisions regarding your trip to our resort.
We ask in the meantime if you wish to contact the team directly, to do so via email and we kindly ask you to give the team 48 hours to reply, due to the volume of enquiries we are receiving.

Thank you for your patience during this time.

Club La Santa UK & Ireland

14th April 2020:Payment of Service Fees 

There is no change to the three month deadline for payment of Service Fees. Kathryn will not issue reminders for payment.

Until there is a statement from Club La Santa via Sports Tours that gives assurance about Service Fees paid during the lockdown period in the UK and/or in Spain you are advised to follow the advice issued by the UK government.  This can be found here 

If you do not follow the advice given then your travel insurance will not cover any losses incurred.  In any event check your travel insurance to determine whether payments for timeshare are included in your policy.

6th April 2020:Update COVID-19: Letter to ITSO (UK) members 

Tomorrow a letter will be circulated to all UK members via Mail Chimp.  If you are a paid up member and you do not receive an e-mail from us then please check your spam and junk mailboxes.  If you cannot find anything from us there then please contact our Membership Secretary, Courtney Gunn, so that he can check the contact details we hold for you.  Alternatively you can update your contact details here by clicking on the box 'UPDATE Your Contact Details Here' which is found in the right hand column of this page.  A copy of the letter has been uploaded to the Downloads section of the Members Area.

27th March 2020: Temporary Closure of Club La Santa: COVID-19 

To comply with the directive issued by the Spanish Government the resort closed to guests at midnight last night.  From 23rd March for a period of 30 days travel to Spain by non-residents of Spain is not permitted. This period may be extended.

20th March 2020: Information for displaced UK citizens 

The UK citizens remaining at Club La Santa, or anywhere else outside the UK may find this link useful https://www.gov.uk/guidance/travel-advice-novel-coronavirus#if-youre-abroad

19th March 2020: Request from Sports Tours

Kathryn from Sports Tours, Manchester, has been in touch to respectfully request that timeshare owners remain patient.  She is doing her best to answer queries as quickly as possible.  As soon as Sports Tours have an official statement from Club La Santa Kathryn will circulate it to you.  Clearly the focus of attention must be on returning home the guests who are still at the resort. Kathryn will contact each of you in date order of your booking to answer your queries and to come to a resolution on individual bookings.  At this time please do not contact Kathryn about exchanges for later in the year or for next year.  The priority is for people who are affected by the lockdown on the island, and for holidays booked in the coming weeks.  Please bear with us.  We are sharing as much information as we have but things change at a rapid pace.

Thank you for your anticipated understanding and patience at this difficult time. 

Kaylee, Chair ITSO (UK)

16th March 2020: Coronavirus  COVID-19

A further update has been added to Facebook by Club La Santa UK and Ireland.

Log in to Facebook to keep up to date https://www.facebook.com/clublasantauk/posts/10157067544646149?__tn__=K-R  A screenshot is added below for those unable to follow the link 

Please also check Club La Santa's Website www.clublasanta.com

PLEASE CHECK THE SOURCES PROVIDED OVER THE LAST FEW DAYS REGULARLY AS CHANGES HAPPEN QUICKLY

13th March 2020: Coronavirus  COVID-19

Club La Santa UK and Ireland has just added this to this Facebook Page

Screenshot from Facebook

13th March 2020: Coronavirus  COVID-19

For up to date information about travelling from the UK to Club La Santa please click HERE and HERE

9th March 2020: New Restaurant

We are pleased to inform you the restaurant formerly known as Grillen has re-opened and is now called Mara.  A 10% discount for ITSO members has been secured.  Please remember the agreed protocol when claiming discounts at external restaurants: To show your valid ITSO card before asking for the bill; and to inform the restaurant in advance if your party is 8 people or more.

4th March 2020: AGM 2020

Details of the date and location of the ITSO(UK) AGM 2020 have been added to the Members' Area.  Please add the date to your diary.

29th January 2020: Biosphere Smart Hotel

Yesterday Club La Santa proudly announced, via Facebook, that it has been certified as a Biosphere Smart Hotel by the Instituto Turismo Responsable. This certification recognises the resort's digital transformation, use of new technologies and sustainability.

Congratulations!

20th January 2020: News from Club La Santa

To date there has been no progress with the planning permission required for the new Reception.  Therefore Club La Santa has decided to bring forward the transformation of the area from tower 59 to the mini-golf. Final stages of the design by Henning Larsen are being agreed and we have been told that the roadway will blend into its surrounding, which will be planted as gardens over different levels, and contain benches, to create a 'rambla'.  The work is planned to commence after Easter.

Club La Santa are still working on their website to create a booking and payment area.  It is called My Club La Santa and timeshare owners are able to enter details about their reservation, flight details and guest details. www.clublasanta.com 

You may have noticed that the Rotunda at the Pool Bar has had a makeover.  To mark the changes it has now been given a new name.  It is now called El Mirador, and a sign has been placed next to the entrance.  Photo to follow.

The stepped seating area at tennis court 10 is due to be removed shortly.  A machine that is capable of removing the whole block has been identified, and Club La Santa will employ this method to minimise disruption caused by noise and dust.  The part completed work you can see now was carried out by using pneumatic drills! 

You may have also noticed that many of the street lights between Club La Santa and La Santa village are not working.  Club La Santa has been pushing the local council for the repairs, and will continue to push the local mayor and council until the repairs are undertaken.

1st January 2020: Happy New Year!

Wishing all our members a very Happy New Year! We hope you had an enjoyable night and stayed safe.  Here's to a healthy, happy and harmonious year ahead.  Don't forget that the password to the Members' Area changed today.  If you did not receive an e-mail to notify you of the new password then we do not hold up to date contact details for you.  Please contact the Membership Secretary, Courtney Gunn.  If you have forgotten to pay your membership fee there is still time to join.  Please contact the Treasurer, Sue Garland, and she will assist you with setting up an annual payment by standing order.  As usual ITSO membership cards will be available to collect at reception on check-in. 2019 cards will remain valid until the end of January, so please bring them with you if you have a January stay.

1st January 2020: A new NEWS page!

Our LATEST NEWS page is now full so, instead of deleting the old news we have created a new page.  The LATEST NEWS page has become the News Archive page. A sub-page of this one.

Want to join us?

If you'd like to become an ITSO UK member, please download our application form

Contact:

ITSO UK Membership Secretary

Courtney Gunn

 

Email: membership@uk.itsolasanta.com

 

IMPORTANT - Contact with members is now exclusively by email.  Please be sure we have your correct details!

 

UPDATE Your Contact Details Here

 

2020 ITSO CARDS - to be collected on arrival at CLS.  Please do not try to collect cards on behalf of anyone else - this includes family members  Airport Transfers

We can now accept your feedback about the website. The e-mail account admin@uk.itsolasanta.com will be checked on a regular basis and feedback reported to committee.  However, please do not use this e-mail account for specific or urgent queries, (continue to contact the relevant committee officers), as we are unable to respond from this account.  Thank you

NEWS PAGE

2020 AGM - Click here for details