Check back here regularly to find out what's going on at Club La Santa and ITSO.
22nd May 2020: Newsletter Error
The date of the AGM given in the newsletter is incorrect. The AGM will take place the weekend of 17/18th October.
22nd May 2020:Update from Club La Santa & UK Newsletter
UK members will shortly receive a Newsletter from the UK committee. This will outline what is happening at Club La Santa, details around its re-opening, and an idea for the 2020 AGM. If you are a paid up member of ITSO (UK) and you have not received any communications from us via MailChimp then please contact the Membership Secretary, Courtney Gunn. You may need to update your details
19th May 2020: What's happening at Club La Santa
Work is being carried out at the resort whilst it is not open for business. The leisure pool is being repainted and the works scheduled for the stadium are underway. The track has been lifted, Sports Booking demolished, the steps/seating have been removed from tennis court 10, and an area has been created for the CrossFit training. Walls are being built between the pairs of tennis courts. Planning permission for the new Reception building has not been granted yet but Club La Santa has decided to start work on 'La Rambla' from the stadium to the mini-golf. there has also been some refurbishment of some apartments, and the small sports shop in the square has been gutted.
18th May 2020:Update from Club La Santa
There is no further news regarding the payment of Service Fees for future weeks. A refund will only be offered if Club La Santa is closed for business. Therefore, if timeshare owners make a payment and are unable to travel for any other reason than that the resort is closed then the normal cancellation policy will apply. This means that if you are unable to get a flight, or if travel from the UK is not permitted, but Club La Santa is open for business you will lose the service fee paid.
ITSO has tried to obtain an assurance from CLS that in such circumstances TSOs will be able to have the service fees paid reallocated to another week they own - either later in 2020, or the same weeks in 2021. However, this assurance has not been provided. We hope to be able to give you some positive news soon.
17th April 2020:Update from Club La Santa UK and Ireland Facebook
This is taken from a post made today on Facebook by Club La Santa UK and Ireland:
As you may already be aware the UK Government has extended its national lockdown for a further three weeks due to COVID-19, this includes all non essential travel.
If you have a booking with us from now until the 7th May, this will mean unfortunately your upcoming booking with us and has been affected.
If you have a
booking with us from the 27th April – 7th May shortly you’ll receive an email update from the team with more details on how to amend or cancel
Club La Santa UK and Ireland are focused purely on our customers needs at this time and we
are committed to ensuring you have all the correct information to enable you to make informed decisions regarding your trip to our resort.
We ask in the meantime if you wish to contact the team directly, to do so via email and we kindly ask you to give the team 48 hours to reply, due to the volume of enquiries we are receiving.
Thank you for your patience during this time.
Club La Santa UK & Ireland
14th April 2020:Payment of Service Fees
There is no change to the three month deadline for payment of Service Fees. Kathryn will not issue reminders for payment.
Until there is a statement from Club La Santa via Sports Tours that gives assurance about Service Fees paid during the lockdown period in the UK and/or in Spain you are advised to follow the advice issued by the UK government. This can be found here
If you do not follow the advice given then your travel insurance will not cover any losses incurred. In any event check your travel insurance to determine whether payments for timeshare are included in your policy.
6th April 2020:Update COVID-19: Letter to ITSO (UK) members
Tomorrow a letter will be circulated to all UK members via Mail Chimp. If you are a paid up member and you do not receive an e-mail from us then please check your spam and junk mailboxes. If you cannot find anything from us there then please contact our Membership Secretary, Courtney Gunn, so that he can check the contact details we hold for you. Alternatively you can update your contact details here by clicking on the box 'UPDATE Your Contact Details Here' which is found in the right hand column of this page. A copy of the letter has been uploaded to the Downloads section of the Members Area.
27th March 2020: Temporary Closure of Club La Santa: COVID-19
To comply with the directive issued by the Spanish Government the resort closed to guests at midnight last night. From 23rd March for a period of 30 days travel to Spain by non-residents of Spain is not permitted. This period may be extended.
20th March 2020: Information for displaced UK citizens
The UK citizens remaining at Club La Santa, or anywhere else outside the UK may find this link useful https://www.gov.uk/guidance/travel-advice-novel-coronavirus#if-youre-abroad
19th March 2020: Request from Sports Tours
Kathryn from Sports Tours, Manchester, has been in touch to respectfully request that timeshare owners remain patient. She is doing her best to answer queries as quickly as possible. As soon as Sports Tours have an official statement from Club La Santa Kathryn will circulate it to you. Clearly the focus of attention must be on returning home the guests who are still at the resort. Kathryn will contact each of you in date order of your booking to answer your queries and to come to a resolution on individual bookings. At this time please do not contact Kathryn about exchanges for later in the year or for next year. The priority is for people who are affected by the lockdown on the island, and for holidays booked in the coming weeks. Please bear with us. We are sharing as much information as we have but things change at a rapid pace.
Thank you for your anticipated understanding and patience at this difficult time.
Kaylee, Chair ITSO (UK)
16th March 2020: Coronavirus COVID-19
A further update has been added to Facebook by Club La Santa UK and Ireland.
Log in to Facebook to keep up to date https://www.facebook.com/clublasantauk/posts/10157067544646149?__tn__=K-R A screenshot is added below for those unable to follow the link
Please also check Club La Santa's Website www.clublasanta.com
PLEASE CHECK THE SOURCES PROVIDED OVER THE LAST FEW DAYS REGULARLY AS CHANGES HAPPEN QUICKLY
13th March 2020: Coronavirus COVID-19
Club La Santa UK and Ireland has just added this to this Facebook Page
13th March 2020: Coronavirus COVID-19
9th March 2020: New Restaurant
We are pleased to inform you the restaurant formerly known as Grillen has re-opened and is now called Mara. A 10% discount for ITSO members has been secured. Please remember the agreed protocol when claiming discounts at external restaurants: To show your valid ITSO card before asking for the bill; and to inform the restaurant in advance if your party is 8 people or more.
4th March 2020: AGM 2020
Details of the date and location of the ITSO(UK) AGM 2020 have been added to the Members' Area. Please add the date to your diary.
29th January 2020: Biosphere Smart Hotel
Yesterday Club La Santa proudly announced, via Facebook, that it has been certified as a Biosphere Smart Hotel by the Instituto Turismo Responsable. This certification recognises the resort's digital transformation, use of new technologies and sustainability.
20th January 2020: News from Club La Santa
To date there has been no progress with the planning permission required for the new Reception. Therefore Club La Santa has decided to bring forward the transformation of the area from tower 59 to the mini-golf. Final stages of the design by Henning Larsen are being agreed and we have been told that the roadway will blend into its surrounding, which will be planted as gardens over different levels, and contain benches, to create a 'rambla'. The work is planned to commence after Easter.
Club La Santa are still working on their website to create a booking and payment area. It is called My Club La Santa and timeshare owners are able to enter details about their reservation, flight details and guest details. www.clublasanta.com
You may have noticed that the Rotunda at the Pool Bar has had a makeover. To mark the changes it has now been given a new name. It is now called El Mirador, and a sign has been placed next to the entrance. Photo to follow.
The stepped seating area at tennis court 10 is due to be removed shortly. A machine that is capable of removing the whole block has been identified, and Club La Santa will employ this method to minimise disruption caused by noise and dust. The part completed work you can see now was carried out by using pneumatic drills!
You may have also noticed that many of the street lights between Club La Santa and La Santa village are not working. Club La Santa has been pushing the local council for the repairs, and will continue to push the local mayor and council until the repairs are undertaken.
1st January 2020: Happy New Year!
Wishing all our members a very Happy New Year! We hope you had an enjoyable night and stayed safe. Here's to a healthy, happy and harmonious year ahead. Don't forget that the password to the Members' Area changed today. If you did not receive an e-mail to notify you of the new password then we do not hold up to date contact details for you. Please contact the Membership Secretary, Courtney Gunn. If you have forgotten to pay your membership fee there is still time to join. Please contact the Treasurer, Sue Garland, and she will assist you with setting up an annual payment by standing order. As usual ITSO membership cards will be available to collect at reception on check-in. 2019 cards will remain valid until the end of January, so please bring them with you if you have a January stay.
1st January 2020: A new NEWS page!
Our LATEST NEWS page is now full so, instead of deleting the old news we have created a new page. The LATEST NEWS page has become the News Archive page. A sub-page of this one.
Want to join us?
If you'd like to become an ITSO UK member, please download our application form
ITSO UK Membership Secretary
IMPORTANT - Contact with members is now exclusively by email. Please be sure we have your correct details!
We can now accept your feedback about the website. The e-mail account firstname.lastname@example.org will be checked on a regular basis and feedback reported to committee. However, please do not use this e-mail account for specific or urgent queries, (continue to contact the relevant committee officers), as we are unable to respond from this account. Thank you