ITSO Service Office

The ITSO Service Office at Club La Santa provides information and guidance to Timeshare Owners and ITSO Members.


The office is normally open between 14:00 and 18:00 Monday to Thursday, and from 09:30 until 13:30 on Fridays. 


Please check opening hours as displayed outside the office and in Club La Santa reception.


Coronavirus COVID-19 : We are very happy that the resort is now open. However, due to Kim's medical vulnerability, we will continue to work from home so the office will remain closed for the time being.  You can call or whatsapp Kim Monday to Friday 16:00-17:00  0034 678 919 649 or e-mail We aim to respond to all e-mails within 24 hours.

We thank you for your understanding.

Kim & Karen

ITSO Service Office
Club La Santa
Avenida Krogager
35560 Tinajo-Lanzarote
Canary Islands Spain


Manager:  Kim Tell


Tlf:  +34 928 59 99 95

(when you hear tone, 4202)

Fax:  +34 928 59 99 97

Mobile:  +34 678 919 649

Want to join us?

If you'd like to become an ITSO UK member, please download our application form


ITSO UK Membership Secretary

Courtney Gunn




IMPORTANT - Contact with members is now exclusively by email.  Please be sure we have your correct details!


UPDATE Your Contact Details Here


2021 ITSO CARDS - CLS will issue a microchipped card to you on arrival which must be returned at the end of your stay. This card will also act as your apartment key so it will not bear your name or apartment number.   Airport Transfers

We can now accept your feedback about the website. The e-mail account will be checked on a regular basis and feedback reported to committee.  However, please do not use this e-mail account for specific or urgent queries, (continue to contact the relevant committee officers), as we are unable to respond from this account.  Thank you


2021 AGM - Click here for details