17th April 2017 : Spring 2017 Newsletter
UK Members should have all received the latest Newsletter by e-mail. If you hold a valid UK membership and have not received an e-mail from firstname.lastname@example.org then please check your junk mailbox in the first instance. If you still cannot find anything from us then we may not be holding up to date contact details for you. Please complete the 'UPDATE Your Contact Details Here' form by clicking on the box to the right. Should you have any problem or query then please contact Courtney, the membership secretary at email@example.com DO NOT USE the admin e-mail account as this will generate an auto response only
The Newsletter can be found in the Members' Area. Sorry, it is not available to non members. Should you wish to join ITSO UK then please download, complete and return an application form.
2nd March 2017: Additional Facilities
We are pleased to inform you that Club La Santa is introducing a new exercise class 'Slack Walk'. There will also be a new Beach Volley Court and another area for playing Petanca. The Lawn and the 5-a-side court will also be resurfaced.
6th January 2017: Apartments Available for Rent
Following some negative feedback from members we have agreed to make it clearer to members whether or not the owner of the apartment advertised here as available for rent has the intention to charge anything more than £50 over and above the Service Fee. This will help to avoid any awkwardness between members when money is discussed. Owners on the list will be contacted over the coming week, and the weeks where the owners have confirmed that they will charge between £0-£50 will be highlighted in colour. We hope this will help to avoid any confusion and misunderstanding. On a positive note the UK rental system works very well and gives members the opportunity to visit at different times of year without having to forego their own weeks. The other national associations have recently set up a similar facility for their members. If you would like to make any comment of give further feedback then please use the firstname.lastname@example.org address. Should you have an urgent query then please contact the appropriate committee member directly. Contact details can be found in the Members' Area. For password queries please contact the Membership Secretary or the Treasurer
2nd January 2017: ITSO (UK) Committee -Retirement of Membership Secretary
We are sorry to lose John Price as the Membership Secretary. John has served on the committee since 2001 and done a sterling job as Membership Secretary. The role has changed considerably over recent years; the introduction of an electronic database and changes to the distribution of membership cards. Thank you John for all your hard work and commitment to ITSO. Thanks also for your good humour, kindness, and pragmatic approach to ITSO business at committee meetings. We wish you good luck and much happiness in your retirement.
Courtney Gunn has been appointed as the new Membership Secretary. Many of you will be aware of Courtney as he is the person who is responsible for circulating e-mails, notifications, and other communications to our membership via Mail Chimp. Courtney is our IT specialist and was responsible for developing the electronic membership database.
15th December 2016: ITSO (UK) Committee
- Recruitment of New Committee Members
We are seeking to recruit new members to our committee to enable effective succession planning over the next year.
The committee meets 3 times a year in London (March, June and November) and once prior to the AGM (October). The principal roles on the committee are:
Other activities are dealt with on an ad hoc basis.
The existing committee members have each undertaken different roles and there will be flexibility in the allocation of duties to utilise the skills of new members.
The raison d’être of the committee is to represent and protect the interests of our members, at Club La Santa. We have two members on the ITSO International Board who, as English is the common language, act as Chairman and Secretary. The International Board meets twice a year, once in a representative country (UK, Denmark, Belgium or Germany) and the other at Club La Santa.
There is no specific skill set requirements for new members. However, with the issues we face in discussions with Club La Santa it is clear that being commercial, numerate and having good literacy is necessary.
Please apply by email to email@example.com and attach your CV.
12th December 2016: Sports Booking App
The Sports Booking App went live on 1st December. There will, of course, be initial glitches as early problems are discovered and resolved by the launch of app updates. Timeshare owners and guests can download the app to android and Apple devices. Devices will be available in specified places around the resort for guests to make sports bookings online, e.g., Reception and Sports Booking. Sports Booking will continue to accept bookings as normal.
A little more about the app: 250 points are allocated to each adult and the points are used to secure bookings. Points required for each type of sport varies but it will cost more points to book something a day in advance than it will to book the same thing on the same day. When the activity has taken place the points will be added back to the total. Should a change of mind about an activity take place then there is the facility to cancel the booking and the points used to secure the booking will be credited back to the individual.
Your details as a TSO should already be on the system. This will enable you to access TSO booking privileges. These are the ability to book bicycles for a full day and to book tennis courts 6, 7, 8 and 9 one day in advance. These courts will only be available to non-TSOs for 'on the day' bookings. This was agreed under STRAP2. Club La Santa has provided some screenshots of the app and these can be found in the Downloads (Public) section. Sports Booking App Screenshots
Should you discover any anomalies or problems with the app whilst staying at Club La Santa then please inform the management as soon as possible so that a resolution can be made as quickly as possible.
12th December 2016: Update on the road around the lagoon
The work is almost complete and line painting is now taking place.
28th November 2016: Road around the lagoon
You will be pleased to learn that work has commenced on the road around the lagoon. It will take aproximately one month to complete the resurfacing and the work began last Monday (21st November). This will make cycling, running, walking, and driving round the lagoon a more pleasurable experience.
23rd October 2016: Club La Santa Launderette
We are pleased to inform you that a self service launderette has now opened at Club La Santa. There are 4 large washing machines and 3 tumble dryers. It can be found next to the Club La Santa Laundry. For details of costs and opening hours please see the information poster in the Downloads (Public) section Launderette Information Poster
13th October 2016: ITSO UK Association Accounts 2015/2016
These have been audited and uploaded to the Members' Area. They are being made available to members prior to the AGM so that questions can be directed to the Treasurer before the AGM and regardless of attendance at the AGM. Please direct any questions or queries to Kaylee Bonja
10th October 2016: Service Fee 2017
The details of service fees for 2017 can be found in the Downloads (Public) area of the website. The calculations have been ratified by the International Board and there is a reduction in the Service Fee for 2017.
Timeshare Owners wishing to confirm use of their January weeks should contact Kathryn Calderbank at Sports Tours Manchester.
Please ensure you make the payment within the three month deadline.
1st September 2016 Important notice to UK Members: The 2016 AGM Papers have been sent out electronically. If you have not received an e-mail from us then please contact the membership secretary or update your e-mail details using the Update Your Contact Details facility in the right hand column of this page. Please remember that all communications are sent to members electronically.
AGM Details, Attendance Form and Proxy Form can be found in the Members' Area- Member Only Downloads - It is in Word format so that you can complete the response forms and submit to the Chair electronically
Important Reminders: ITSO Membership Cards & Airport Transfers
It has come to our attention that family of ITSO members are asking for membership cards that they are not entitled to. We would like to remind you that cards can only be collected and used by the named persons on the card. Proof of identity will be required when requesting cards, this is usually done on check-in and cross checked against passports presented. You are able to update the names on your cards but it is strictly limited to two names per membership. The first named person on the cards MUST be the registered Timeshare Owner. The second named person can be a family member or partner. If you would like to update the names on your cards with effect from 2017 then please inform the Membership Secretary in good time (around the renewal date September 2016 is ideal)
Airport Transfers: Following some recent queries from Timeshare Owners please can we draw your attention to the ITSO Airport Transfers document within the Members' Area. There is no automatic right to free transfers if CLS agree to a request to change the start/end date of your stay.
4th July 2016: Renovations to the Square
We are pleased to inform you that the renovations to the Square are almost complete; and tonight the Green Team Show returned to the Square! The height of the roof has been raised and additional seating areas have been installed at balcony level and ground level. Also, an area accessible to wheelchair users has been installed at balcony level.
We hope you are pleased with the changes.
8th June 2016: Renovations to the Square
Now that the refurbishment of all apartments is complete work has commenced on the renovations to the Square. The shows are being held in the marquee set up on the Lawn. Club La Santa is making every effort to have the works to the Square completed by the beginning of the peak summer holiday period.
8th June 2016: New information available to Members
We are pleased to inform you that the accounts for ITSO UK and ITSO International are now available to members. They can be found in the Members Area within the Downloads section.
6th June 2016: ITSO Service Office
Kim and Karen are taking a well deserved break so the office will be closed from 7th June and re-open on 22nd June. The next TSO meeting will take place on Monday 27th June at 6pm. Kim can still be contacted via e-mail but please reserve contact for emergencies only as I am sure you will agree that they need a couple of weeks to themselves. Queries about ITSO membership and cards can be directed to the Membership Secretary or Treasurer as usual.
16th March 2016: Spring Newsletter Issue 45
The latest newsletter was mailed out electronically to members yesterday. UK members can also find a copy in the Members' Area. If you are a UK member and have not received your copy by e-mail then please check your junk and spam boxes. If it cannot be found then please use the Update Your Contact details button on the right to supply us with your most up to date e-mail address and other contact details. For any queries relating to your membership please contact John Price, the Membership Secretary firstname.lastname@example.org
7th March 2016: Plan of Apartment Locations
An apartment locations file has been added to the Timeshare Resales area. This may also be useful to you if you are looking to rent an apartment and would like to know where an available apartment is located. For further assistance contact email@example.com
6th January 2016: Password for Members' Area
The password has been updated for 2016. If you have not received an e-mail containing the new password please check your junk mail box and check that you have not unsubscribed from our mail service. For further assistance contact firstname.lastname@example.org
25th October 2015: Weeks Available for Rent
The list has been updated today and some UK school holiday weeks are available. Don't forget to check the calendar - in the public downloads area of this website - as the Week 53 in 2015 has pushed 2016 weeks back and caught a few Timeshare Owners out.
19th October 2015: Weeks for Sale Update Day
Apologies for any recent confusion. After some trial and error it has now been agreed that the Weeks for Sale will be updated on a Monday
12th October 2015
- Thank you to all who attended the AGM at The Derbyshire Hotel, South Normanton. We hope you all found it informative and enjoyed the opportunity to raise questions to the committee and Kim Tell, ITSO Service Office Manager, about ITSO and Club La Santa. We look forward to seeing as many of you as possible next year in the Windsor area.
- A new 'Apartments Available for Rent' has been uploaded and this includes some Easter weeks. Please remember to check the weeks calendar before booking your flights as there is a week 53 in 2015
5th October 2015: R.I.P. Dr Antonio Zoido
It is with much sadness that we inform you that Dr Antonio Zoido passed away suddenly yesterday. He had been the doctor at Club La Santa for over three decades and he will have treated many of you during that time. As a mark of respect a one minute silence was held at Club La Santa this morning. A decision to postpone the weekly TSO meeting until tomorrow evening has also been taken. The Chair of ITSO International and ITSO UK has written to offer condolences to the family from the ITSO membership. Dr Antonio will be missed by many people. A memorial service will be held this evening at 6pm at the church in the Plaza de San Roque, Tinajo. The funeral service will be held in his home town of Frenegal de la Sierra, Spain.
28th September 2015: New Members' Lounge
The new refurbished Members' Lounge is now open. A record number of Timeshare Owners attended the meeting this evening. The new lounge is located in the old ITSO Service office and extends behind the old office. A few finishing touches are needed to fully complete the refurbishment - a larger television, additional electrical sockets for the computer work station, pictures, and curtains or blinds for the windows. We hope you like it and will make good use of the facilities. Feedback is welcome at email@example.com
23rd September 2015: Apartments Wanted for Rent 2016
School holiday weeks are always in demand by other ITSO members and are impossible to exchange into. If you own a school holiday week and will not be using it in 2016 then please let us know as soon as possible and we can advertise it for rent here. Please complete the online form in the members only section register weeks for rent - or contact Kaylee Bonja at firstname.lastname@example.org
21st September 2015: Reminder Subscriptions for 2015/2016
The subscription for 2015/2016 falls due on 1st September and the cost remains at £12. Please ensure payment is received by 30th September as this is the cut-off date used for producing the list of names for printing to 2016 membership cards. Standing Order is the preferred payment method and if you would like to switch to this method of payment please contact John Price, the Membership Secretary - email@example.com
If you would like to change the names on your cards then please use the UPDATE Your Contact Details Here facility on the website, (it is a button on the right hand side of each page), or contact John Price. You may have up to two cards and the first name on each card must be the ITSO member.
18th September 2015: Reminder AGM 2015
There is still time to get your responses and proxy votes to the Chair.
The AGM will take place on Sunday 11th October at the Derbyshire Hotel, Carter Lane (East), South Normanton, Derbyshire, DE55 2EH.
Kim Tell, the new ITSO Service Manager, will be attending to give an update of what is happening at Club La Santa. You will have the opportunity to meet him or, if you remember him from the past, have the chance to catch up with him and reminisce.
We are looking for a new auditor -Ewan Drake has done a sterling job for the last 3 years and is retiring from the role. The job is straightforward and takes only a few hours to complete. Please contact the treasurer for further information firstname.lastname@example.org
Update - Position filled. Thank you Sue Garland
If you have not received your invitation with the agenda and proxy paper then please get in touch with the Membership Secretary and he will check the details we hold for you email@example.com
13th September 2015: Service Fees 2016
The letter from Sports Tours detailing service fees for 2016 will be issued shortly. The strength of the pound against the euro combined with the low rise in the Spanish Price Index is good news for the UK TSOs.
Please note that Sports Tours are only able to accept payment in sterling. There is a week 53 in 2015 so please check the 2016 calendar of weeks carefully before booking your flights. The calendar is available on this website in the Downloads (Public) section and will also be included with your letter from Sports Tours. If you do not receive a letter by the end of this month then please contact Kathryn Calderbank at Sports Tours as it is likely the details held by them are out of date.
21st August 2015: New Weeks For Sale List
Changes to the Weeks For Sale will be uploaded to this website on a Friday.
8th August 2015: Tarmac for the road around the lagoon!
The local government has announced that the road around the lagoon at Club La Santa (La Isleta) will be resurfaced. This will come as good news for all and will make cycling, driving and walking around the lagoon more comfortable.
6th August 2015: New Weeks For Sale List
This has been updated today and can be found on the Timeshare Resales page.
Kim Tell is the only ITSO authorised agent for timeshare resales at Club La Santa. He can be contacted at firstname.lastname@example.org
3rd August 2015: The ITSO Service Office Re-opens
The ITSO Service Office re-opened today at 2pm. The new opening hours are Monday-Friday 2pm to 6pm, and we hope this suits timeshare owners better. The office is located in The Square, between the hairdresser's and La Plaza restaurant. Kim will be very happy to meet timeshare owners so please call by and say hello.
A new Weeks for Sale list can be found on the Timeshare Resales page - no password required.
Until the new Members' Lounge re-opens the weekly TSO meetings will take place in the former La Casa restaurant. The time and day remains unchanged - Mondays at 6pm
Kim can be contacted at email@example.com
27th July 2015: Weekly Timeshare Owners' Meetings
We are pleased to inform you that the weekly TSO meeting will recommence this evening. Kim is looking forward to meeting as many of you as possible. The Service Office will be open Monday-Friday from 2-6pm and is permanently located in the Square. The Weeks for Sale list and the fees and payments documents have been uploaded to this website. See the Timeshare Resales section and the Downloads (Public) - no password required.
Kim can be contacted at firstname.lastname@example.org
The new Members' Lounge will be opening in the next month or so... We will keep you posted!
23rd July 2015: Apartments Available to Rent
The apartments available to rent list has been updated. There is availability for almost every week of the year - including school holidays and Christmas and New Year! Please advise us if you are unable to use your apartment weeks this year or next year and we will add them to the list so that other ITSO members may be able to rent them from you. Any queries please contact Kaylee at email@example.com
14th July 2015: New ITSO Service Office Manager / Timeshare Resales, Club La Santa
We are very pleased to announce that we have appointed a new ITSO Service Manager. Kim Tell will be known to many of you. Together with his wife Karen Lamb he has a very long association with Club La Santa; having worked for the entertainment department, the restaurant in the square (when it was known as La Bodega), and the disco. Kim and Karen have also been Timeshare Owners at the resort. Kim is thrilled to be back working at Club La Santa and is looking forward to meeting with members over the coming months. The Monday evening Timeshare Owner meetings will resume in a couple of weeks and the office will be open soon after the meetings have resumed - watch this space! (He needs a little time to deal with the backlog) If you visit the resort over the next month or so then please take a few minutes to welcome Kim to his new post. He can also be contacted by e-mail: firstname.lastname@example.org
24th June 2015: Vacancy ITSO Service Office Manager/Timeshare Resales, Club La Santa
We have had a fantastic response for this vacancy. Thank you to all that have expressed an interest. The closing date for receipt of c.v.s is Sunday 28th June 2015. We will then begin the shortlisting process and invite successful applicants for interview.
For further information please contact Rod Duke at email@example.com
12th June 2015: Vacancy ITSO Service Office Manager/Timeshare Resales, Club La Santa
There is an immediate vacancy for the above role. The ITSO Service Office needs to be staffed for 100 hours per month. Full details of expectations of the role will be provided.
Emoluments: There is a retainer plus a range of commissions relating to the resale activity.
A one bedroom apartment within Club La Santa is available to the successful candidate.
Staff related benefits on site are available.
For further information please contact Rod Duke at firstname.lastname@example.org
8th June 2015:ITSO Office Service Manager
We regret to inform you that Roger Herbert, ITSO Office Service Manager, has resigned his post with immediate effect. The ITSO Service Office is temporarily closed until the ITSO International Board has put its contingency plan into effect. Existing resale transactions will be progressed but we are unable to accept any new transactions at the moment. Should you have any worries or concerns about your apartment resale then please contact the Chair of the International Board, Mr Rod Duke email@example.com
There will be no weekly timeshare owner meetings until further notice.
The ITSO Office Service Manager post will be advertised shortly via our websites.
18th May 2015:Apartments Available to Rent
The list of apartments available to rent has been updated. Please contact the ITSO member directly for more details, including the cost, and please read the guidance given on this website about obtaining additional weeks. For the time being ITSO are using the original Red, Green and Yellow classifications. The new CLS classifications will be used when all the renovations are complete.
Should you have any queries then please get in touch with the ITSO committee Rentals Officer at firstname.lastname@example.org
If you will not be using your timeshare weeks in the next year then please add them to the list of apartmants available to rent by completing and submitting the form in the Members' Area. This service is provided to ITSO members only so if you are a timeshare owner at Club La Santa and would like to enjoy this benefit, in addition to the other benefits of ITSO membership, then please complete the online application form or contact the Membership Secretary at email@example.com
9th April 2015:AGM Details
The date and location have now been fixed. Please put the date in your diary. Click for details
9th April 2015:Spring Newsletter Available
A little late, but the Spring 2015 Newsletter has now been successfully uploaded to the website. Click here The password is required.
If you have not received the Newsletter by e-mail then please inform us of your current e-mail address by using the UPDATE Your Contact Details button in the right hand column. With your help we are saving printing costs, thank you.
2015 Membership Cards
We are pleased to confirm that membership cards for 2015 will be available for collection at Club La Santa Reception.
Club La Santa Management have kindly agreed to continue the arrangement of collection by UK members on arrival at reception when they check in.
Only those cards of paid up members (by cut off database date 30th September) will be embossed with their names and be available at Club La Santa. Members who paid after the cut off date will receive their cards directly from the Membership Secretary.
If you are uncertain of your payment date then please contact the Treasurer at firstname.lastname@example.org for confirmation. We would like to request that members set their annual standing order payment to 1st September.
Members' Area Password
Please note this has changed for 2015. Please check your mailbox over the coming days for the new password. If you are not receiving e-mails from us then please visit UPDATE Your Contact Details Here on the right. Please also check your spam/junk e-mail as mail from ITSO could have been filtered by your provider.
Please contact email@example.com if you experience any difficulties.
Want to join us?
If you'd like to become an ITSO UK member, please download our application form
ITSO UK Membership Secretary
IMPORTANT - Contact with members is now exclusively by email. Please be sure we have your correct details!
We can now accept your feedback about the website. The e-mail account firstname.lastname@example.org will be checked on a regular basis and feedback reported to committee. However, please do not use this e-mail account for specific or urgent queries, (continue to contact the relevant committee officers), as we are unable to respond from this account. Thank you